Privacy and Data Protection Policy and Notice
mujual (“mujual”, “we”, “us”, “our” or the “Company”)respects the privacy of its platform users, service providers, contractors, employees and website visitors, and is committed to protecting the personal information you may share with us (these and any others with respect to whom we collect personal data, shall collectively be referred to as “user” or “you” or “Data Subject”).
mujual is a machine-learning and artificial-intelligence (AI) based dating application which seeks to achieve high quality matches, and provides affiliated services (the “Platform” or “Services”).
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
For the purposes of EU General Data Protection Regulation (the “GDPR”) and other applicable privacy laws, we are a data controller with regards to the personal data of Platform users, visitors and service providers.
WHICH INFORMATION MAY WE COLLECT?
Summary: we collect various categories of personal data in order to meet our contractual obligations, and also to meet various legitimate interests, such as user authentication and marketing.
We collect data about you in connection with your use of our Platform, Services and website. We collect several categories of personal data (“Personal Data”), as described below. We also collect non-identifiable and anonymous information (“non-personal data”).
Personal Data which is being gathered consists of any details which are personally identifiable and which are provided consciously and voluntarily by you, through your registration and use of our Platform and Services (as described below), by email, or other ways in which you communicate and interact with us. This includes your name (first and last), phone number, email address, birthdate, physical address, photos of you, videos, surveys, fields of interest and user activity across Platform and derived data.
Additionally, we may obtain location data related to the geographic location of your laptop, mobile device or other digital device on which the mujual Platform is used.
You do not have any legal obligation to provide any information to us, however, we require certain information in order to perform contracts, or to provide any Services. If you choose not to provide us with certain information, then we may not be able to provide you with some or all of the Services.
When you subscribe for certain services which require payment, we collect your billing information in order to process your payment.
By contacting us or submitting requests for information or support via the Platform, our website, email etc., mujual will collect details, including also your name, phone number and personal email you provided, country and other information provided by you. mujual uses this information to offer mujual`s Services and support.
HOW DO WE COLLECT PERSONAL DATA OF YOURS ON mujual SERVICES?
Summary: we collect Personal Data when you send it to us or share it through the Platform; we collect Personal Data through our Platform and Services, website, and through our interactions with you.
We collect Personal Data required to provide Services when you register interest, or when you provide us such information, by entering it manually or automatically, in the course of preparing a contract, or when using our Services or otherwise in engaging with us. We also collect Personal Data when you call us for support, in which case we collect the information you provide us.
We also collect Personal Data through your use of our Platform and website. In other words, when you are using any one of these platforms, we are aware of it and may gather, collect and record the information relating to such usage, either independently or through the help of third-party services as detailed below. This includes technical information and behavioral information such as the user`s Internet protocol (IP) address used to connect your device to the Internet, your uniform resource locators (URL), operating system, type of browser, browser plug-in types and versions, screen resolution, Flash version, time zone setting, the user`s ˜clickstream” on the platform, the period of time the user visited the platform, methods used to browse away from a page, and any phone number used to call our user`s service number. We likewise may place cookies on your browsing devices (see ‘Cookies’ section below).
WHAT ARE THE PURPOSES OF PERSONAL DATA WE COLLECT?
Summary: we process Personal Data to meet our obligations, protect our rights, and manage our business.
We will use Personal Data to provide and improve our Services to our users and others and meet our contractual, ethical and legal obligations. All Personal Data will remain accurate complete and relevant for the stated purposes for which it was processed, including for example:
Processing which is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract:
carrying out our obligations arising from any contracts entered into between you and mujual and/or any contracts entered into with mujual and to provide you with the information, support and Services that you request from mujual;
verifying and carrying out financial transactions in relation to payments you make in connection with the Services.
Processing which is necessary for the purposes of the legitimate interests pursued by mujual or by a third party of providing an efficient and wide-ranging service to users:
notifying you about changes to our Services and/or to products we offer;
contacting you to give you commercial and marketing information about events or promotions or additional products or Services offered by mujual and its affiliates which may be of interest to you, including in other locations;
soliciting feedback in connection with the Services;
tracking use of mujual Services to enable us to optimize them.
for security purposes and to identify and authenticate your access to the login zone.
Processing which is necessary for compliance with a legal obligation to which mujual is subject:
compliance and audit purposes, such as meeting our reporting obligations in our various jurisdictions, tax related obligations, and for crime prevention and prosecution in so far as it relates to our staff, users, service providers, facilities etc;
if necessary, we will use Personal Data to enforce our terms, policies and legal agreements, to comply with court orders and warrants and assist law enforcement agencies as required by law, to collect debts, to prevent fraud, infringements, identity thefts and any other service misuse, and to take any action in any legal dispute and proceeding;
SHARING DATA WITH THIRD PARTIES
Summary: we share Personal Data with our service providers, partners, and group companies, and authorities where required.
We transfer Personal Data to:
Members of our Group: This includes individual or corporate representatives of mujual, and any members of our group, which means our affiliate companies – whether wholly or partially owned by mujual, and co-owned companies.
Third Parties. We transfer Personal Data to third parties in a variety of circumstances. We endeavor to ensure that these third parties use your information only to the extent necessary to perform their functions, and to have a contract in place with them to govern their processing on our behalf. These third parties include business partners, service providers, suppliers, affiliates, agents and/or sub-contractors for the performance of any contract we enter into with you. They assist us in providing the Services we offer, processing transactions, fulfilling requests for information, receiving and sending communications, analyzing data, providing IT and other support services or in other tasks, from time to time. These third parties may also include analytics and search engine providers that assist us in the improvement and optimization of our Platform, Services, and our marketing.
We periodically add and remove third party providers. At present services provided by third-party providers to whom we transfer Personal Data include also the following:
Website and Platform analytics;
Document management and sharing services;
User ticketing and support;
On-site and cloud-based database services;
Service providers within Platform
Data security, data backup, and data access control systems;
Our lawyers, accountants, and other standard business software and partners.
In addition, we will disclose your Personal Data to third parties if some or all of our companies or assets are acquired by a third party including by way of a merger, share acquisition, asset purchase or any similar transaction, in which case Personal Data will be one of the transferred assets. Likewise, we transfer Personal Data to third parties if we are under a duty to disclose or share your Personal Data in order to comply with any legal or audit or compliance obligation, in the course of any legal or regulatory proceeding or investigation, or in order to enforce or apply our terms and other agreements with you or with a third party; or to assert or protect the rights, property, or safety of mujual, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction and to prevent cybercrime.
For avoidance of doubt, mujual may transfer and disclose non-personal data to third parties at its own discretion.
WHERE DO WE STORE YOUR DATA?
Summary: we store your Personal Data across multiple locations globally
We store your Personal Data on servers owned or controlled by mujual, or processed by third parties on behalf of mujual, by reputable cloud-service providers (see the following section regarding international transfers).
INTERNATIONAL DATA TRANSFERS (EU DATA SUBJECTS)
Summary: we transfer Personal Data within and to the EEA, USA, Israel and elsewhere, with appropriate safeguards in place.
We transfer Personal Data to locations other than where it was originally collected, including in particular USA and Israel, in order to:
store or backup the information;
enable us to provide you with the Services and products and fulfill our contract with you;
fulfill any legal, audit, ethical or compliance obligations which require us to make that transfer;
facilitate the operation of our group businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights;
to serve our users across multiple jurisdictions; and
to operate our affiliates in an efficient and optimal manner.
Summary: we retain Personal Data according to our data retention policy, as required to meet our obligations, protect our rights, and manage our business.
mujual will retain Personal Data it processes only for as long as required in our view, to provide the Services and as necessary to comply with our legal and other obligations, to resolve disputes and to enforce agreements. We will also retain Personal Data to meet any audit, compliance and business best-practices.
SERVICES AND WEBSITES DATA COLLECTION AND COOKIES
In many cases, these tags/files lead to the use of your device`s processing or storage capabilities. Some of these tags/files are set by mujual itself, others by third parties; some only last as long as your browser session, while others can stay active on your device for a longer period of time.
These tags/files can fall into several categories: (i) those that are necessary for functionality or Services that you request or for the transmission of communications (functionality tags/files); (ii) those that we use to carry out website performance and audience metrics (analytics tags/files) and (iii) the rest (tracking across a network of other websites, advertising, etc.) (other tags/files).
Internet browsers allow you to change your cookie settings, for example to block certain kinds of cookies or files. You can therefore block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all or parts of the website, due to the fact that some may be functionality cookies. For further information about deleting or blocking cookies, please visit: https://www.aboutcookies.org/how-to-delete-cookies/
Functionality and analytical tags/files do not require your consent. For other tags/files, however, we request your consent before placing them on your device. You can allow cookies in your browser settings and using our website cookie management too.
To consult the list of cookies which we use on our website, please check your browser’s settings. Instructions: https://www.wikihow.com/View-Cookies
SECURITY AND STORAGE OF INFORMATION
Summary: we take data security very seriously, invest in security systems, and train our staff. In the event of a breach, we will notify the right people as required by law.
We take great care in implementing, enforcing and maintaining the security of the Personal Data we process. mujual implements, enforces and maintains security measures, technologies and policies to prevent the unauthorized or accidental access to or destruction, loss, modification, use or disclosure of Personal Data. We likewise take steps to monitor compliance of such policies on an ongoing basis. Where we deem it necessary in light of the nature of the data in question and the risks to data subjects, we encrypt data. Likewise, we take industry standard steps to ensure our websites, mobile applications or Facebook Canvas gaming platform and Services are safe.
Note however, that no data security measures are perfect or impenetrable, and we cannot guarantee that unauthorized access, leaks, viruses and other data security breaches will never occur.
mujual shall act in accordance with its policies and with applicable law to promptly notify the relevant authorities and data subjects in the event that any Personal Data processed by mujual is lost, stolen, or where there has been any unauthorized access to it, all in accordance with applicable law and on the instructions of qualified authority. mujual shall promptly take reasonable remedial measures.
DATA SUBJECT RIGHTS
Summary: depending on the law that applies to your Personal Data, you may have various data subject rights, such as rights to access, erase, and correct Personal Data, and information rights. We will respect any lawful request to exercise those rights.
Data subjects may have rights under local laws, including, in different circumstances, rights to data portability, rights to access data, rectify data, object to processing, and erase data. If you are a California resident, you also have a right to opt-out of sharing your Personal Data with third parties for some purposes, including sharing that may be defined as a sale under applicable laws, and to limit how your sensitive Personal Data is disclosed or shared with third parties, as defined in the CPRA. It is clarified for the removal of doubt, that data subject rights cannot be exercised in a manner inconsistent with the rights of mujual employees and staff, with mujual proprietary rights, and third-party rights. As such, job references, reviews, internal notes and assessments, documents and notes including proprietary information or forms of intellectual property, cannot be accessed or erased or rectified by data subjects. In addition, these rights may not be exercisable where they relate to data that is not in a structured form, for example emails or machine learning models, or where other exemptions apply. If processing occurs based on consent, data subjects have a right to withdraw their consent.
A data subject who wishes to modify, delete or retrieve their Personal Data, may do so by contacting mujual (email@example.com). Note that mujual may have to undertake a process to identify a data subject exercising their rights. mujual may keep details of such rights exercised for its own compliance and audit requirements. Please note that Personal Data may be either deleted or retained in an aggregated manner without being linked to any identifiers or Personal Data, depending on technical commercial capability. Such information may continue to be used by mujual.
Data subjects in the EU have the right to lodge a complaint, with a data protection supervisory authority in the place of their habitual residence. If the supervisory authority fails to deal with a complaint, you may have the right to an effective judicial remedy.
Minors. We do not knowingly collect or solicit information or data from or about children under the age of 16 without parental consent, or knowingly allow children under the age of 16 to register for mujual Services. If you are under 16, do not register or attempt to register for any of the mujual Services or send any information about yourself to us. If we learn that we have collected or have been sent Personal Data from a child under the age of 16 without appropriate permissions, we will delete that Personal Data as soon as reasonably practicable without any liability to mujual. If you believe that we might have collected or been sent information from a minor under the age of 16, please contact us at: firstname.lastname@example.org, as soon as possible.
mujual`s data privacy team may be contacted at: email@example.com
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Last Revised: August 30, 2023